Troubleshooting
Typical Issues
Daemon does not start, showing a message "Unable to load PulseAudio".
PulseAudio or pipewire-pulse must be installed as a requirement for the product functionality. Please refer to the documentation of your Linux distribution for information about installing these libraries.
If there is a bug with the functionality of our software, do the following:
-
Stop the Sound for Remote Desktop (Linux version) Workstation process and start it again in debug mode:
$ cd ~ $ sudo killall -KILL ftsoundd $ sudo /opt/ftsound/sbin/ftsoundd -D -v debug > ftsound.log 2>&1
- Do not close the terminal while reproducing the issue.
- Enable logging on the Sound for Remote Desktop (Server) side. For more information, see the Troubleshooting help topic of corresponding product.
If your hardware/OS provides you with just read-only filesystems you need to refer to vendor's documentation how to enable read/write filesystem.
Reproduce the issue you encountered 2-3 times. Remember local time when the problem was reproduced.
After you restart the product in logging mode, ftsound.log file will be created in the home folder. Add this file to archive.
Send archived logs to us (
).
Specify local time when the problem was reproduced and both local and remote user names who was involved in the reproducing.
Disable logging (in order to improve the performance of your PC).
- In the terminal, where the Sound for Remote Desktop (Linux version) Workstation process was started in debug mode, hit +.
- Then start the product as usual.