Troubleshooting

Typical Issues

Determining if a scanner is TWAIN-Compliant.

You must install SANE project libraries as a requirement for the product functionality. To check the TWAIN-compatibility use xsane application:

Launch terminal.
Execute xsane command.
If the scanner is TWAIN-compatible, you'll see it in this application. Select the necessary scanner settings and try scanning.
If you don't see it in xsane application, search for SANE scanner driver in the Internet according to your Linux distribution. Download and install it, test the scanner in xsane again.

If there is a bug with the functionality of our software, do the following:

Enable logging.

Stop the Scanner for Remote Desktop (Linux version) Workstation process and start it again in debug mode:
```
$ cd ~
$ sudo killall -KILL ftscand
$ sudo /opt/ftscan/sbin/ftscand -D -v debug > ftscan.log 2>&1
```
Do not close the terminal while reproducing the issue.
Enable logging on the Scanner for Remote Desktop (Server) side. For more information, see the Troubleshooting help topic of corresponding product.

If your hardware/OS provides you with just read-only filesystems you need to refer to vendor’s documentation how to enable read/write filesystem.

Reproduce the issue you encountered 2-3 times. Remember local time when the problem was reproduced.

Collect the logs.

After you restart the product in logging mode, ftscan.log file will be created in the home folder. Add this file to archive.

Send archived logs to us (). Specify local time when the problem was reproduced and both local and remote user names who was involved in the reproducing.

Disable logging (in order to improve the performance of your PC).

In the terminal, where the Scanner for Remote Desktop (Linux version) Workstation process was started in debug mode, hit Ctrl+C.
Then start the product as usual.