FabulaTech Forum - Webcam install breaks Excel 2013

Nov 23^rd, 2024, 7:56am

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FabulaTech Forum Remote Desktop Solutions Webcam for Remote Desktop (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) Webcam install breaks Excel 2013

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Topic: Webcam install breaks Excel 2013 (Read 3683 times)

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Webcam install breaks Excel 2013
on: Jun 18^th, 2021, 2:33pm

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We purchased 10 licenses of this software. �It works great until there is a reboot. �Once the RDS (Windows Server 2016) server reboots Microsoft Excel 2013 stops working and gives the following error. �Has anyone else experienced this issue and is there a resolution? We also use FabulaTech Scanner software at the same time and it has always worked fine.

https://imgur.com/ik9japW

https://imgur.com/7b06z1A

Last Edit: Jun 18^th, 2021, 2:35pm by username

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Sergey_Jarovski
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Re: Webcam install breaks Excel 2013
Reply #1 on: Jun 18^th, 2021, 3:52pm

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Hi,

Please do the following:
1) open the following key in the system registry on Webcam/Scanner for Remote Desktop (server) PC:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ftsjail
2) find Multi-String Value (REG-MULTI_SZ) ExcludeProcesses
3) add the data into it:
*\excel.exe
4) reboot Webcam/Scanner for Remote Desktop (server) PC.

Last Edit: Jun 18^th, 2021, 6:12pm by Sergey_Jarovski

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Sergey Jarovski

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Re: Webcam install breaks Excel 2013
Reply #2 on: Jun 18^th, 2021, 3:52pm

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Thank you so much! This worked perfectly, have a great day!

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