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FabulaTech Forum Remote Desktop Solutions Webcam for Remote Desktop (Moderators: Sergey_Jarovski, Andrew, Tim_GaliullinFT) problems on AWS workspaces Previous topic | Next topic
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hmacias
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problems on AWS workspaces
on: Dec 1st, 2017, 9:50am 		Quote Quote  Modify Modify
I'm having trouble getting the remote desktop webcam to work.
I'm using AWS workspaces running windows 7 with the server software installed.
My workstation is a OSX machine and I have the workstation software installed.
When I open AWS workspaces and connect I can see the Fabulatech icon on the system tray but it says "No connection to workstation module".
Is there anything I need to do on the workstation to enable sharing of my camera?
Do you have any suggestion on how to troubleshoot this further?
 
thanks,
 
H
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Sergey_Jarovski
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Re: problems on AWS workspaces
Reply #1 on: Dec 1st, 2017, 1:08pm 		Quote Quote  Modify Modify
Hi,
 
We know this problem.
The cause of issue is a new location of plugins of AWS client.
We are trying to fix this issue right now.
Please wait for the new release of SW.
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Sergey Jarovski

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hmacias
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Re: problems on AWS workspaces
Reply #2 on: Dec 1st, 2017, 1:12pm 		Quote Quote  Modify Modify
great, thank you for the quick response.
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hmacias
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Re: problems on AWS workspaces
Reply #3 on: Dec 1st, 2017, 6:52pm 		Quote Quote  Modify Modify
would it help to downgrade to a previous workspaces version? do you know which version of workspaces should work?
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Sergey_Jarovski
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Re: problems on AWS workspaces
Reply #4 on: Dec 4th, 2017, 8:35am 		Quote Quote  Modify Modify
Hi again,
 
Sorry, I don't have enough information regarding the versions of AWS client.
I can only confirm the issue with latest version.
Try to find and use previous version.
Or just wait for the new release of our product.
My apologies for the inconvenience.
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Sergey Jarovski

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