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FabulaTech Forum Remote Desktop Solutions Webcam for Remote Desktop (Moderators: Tim_GaliullinFT, Andrew, Sergey_Jarovski) Webcam for RDP not working with Lync 2013 Previous topic | Next topic
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   Author  Topic: Webcam for RDP not working with Lync 2013  (Read 9016 times)
rsmith
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Webcam for RDP not working with Lync 2013
on: Oct 19th, 2012, 11:19am 		Quote Quote  Modify Modify
We have setup Windows 8 with the 2.0 version of Webcam for RDP.  The Webcam works with Skype but does not work with Lync 2013.  Lync gives the error "We didn't detect a camera.  We have tried both the Click to Run and MSI versions in both 32 and 64 bit with the same issue.  We are upgrading our existing solution to Windows 8 with Lync 2013 as this is required by our customer and would appreciate a quick resolution to this issue.
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Serge Frost
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Re: Webcam for RDP not working with Lync 2013
Reply #1 on: Oct 22nd, 2012, 2:19am 		Quote Quote  Modify Modify
Hello,
 
Could you please specify some details?  
 
1. What OS is installed on the computer where "WebCam for Remote Desktop(server)" is installed?
 
2. Have you tried to play the video with any other software? (skype, yahoo messenger etc.) If not please try with this program:
 
ftp://castle.colonet.net/upload/amcap.exe
 
3. Have you updated your Windows 7 computers to Windows 8 automatically? I need to know was it a "clean" installation with formatting the HDD or upgrade from one OS to another. In case if it was upgraded try to reinstall "WebCam for Remote Desktop".
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rsmith
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Re: Webcam for RDP not working with Lync 2013
Reply #2 on: Oct 22nd, 2012, 8:53am 		Quote Quote  Modify Modify
1. The Server Software is installed on Windows 8.
 
2. Yes Skype works fine.
 
3. The install of Windows 8 was a clean install.
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Serge Frost
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Re: Webcam for RDP not working with Lync 2013
Reply #3 on: Oct 23rd, 2012, 3:25am 		Quote Quote  Modify Modify
Do you have Lync 2013 installed and configured on other operating systems? Did you test our WebCam for Remote Desktop there? I need to figure out was this issue caused by Lync App. or maybe our software doesn`t work correctly with Windows 8.
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rsmith
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Re: Webcam for RDP not working with Lync 2013
Reply #4 on: Oct 23rd, 2012, 2:30pm 		Quote Quote  Modify Modify
When I tried to run Lync 2013 on Windows 7 with Webcam for RDP 2.0 Lync crashes on startup. If I uninstall Webcam for RDP then Lync opens fine.  I have sent the crash logs to support@fabulatech.com.
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Serge Frost
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Re: Webcam for RDP not working with Lync 2013
Reply #5 on: Oct 24th, 2012, 4:16am 		Quote Quote  Modify Modify
I have to admit we did not test our software with the latest MS Lync yet. I will try to reproduce the issue you encountered. Meanwhile please do the following:  
 
1. On the computer where WebCam for Remote Desktop(Server) is installed;
2. Go to the registry editor:
 
3. Set "LogLevel" parameter`s value to "4" in
 
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\WebCam for Remote Desktop\LogLevel  
 
if you 32-bit computer. And in both:
 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FabulaTech\WebCam for Remote Desktop\LogLevel
 
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\WebCam for Remote Desktop\LogLevel
 
if you have 64-bit computer.
 
4.Restart the remote session.
5. Try to reproduce the issue once again;
6. In "c:\users\%USER_NAME%\AppData\Local\WebCam for Remote Desktop" you will find log files:
 
ftwebcamrecv-exe.log
ftwebcamrecv-dll.log
ftwebcam.log
 
Please send them to me. Thanks.
 
 
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Campbell
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Re: Webcam for RDP not working with Lync 2013
Reply #6 on: Apr 24th, 2013, 10:27am 		Quote Quote  Modify Modify
Any update on this?  I have FabulaTech webcam working in Windows 8 Enterprise 64-bit in Windows Live Messenger and GotoMeeting, but it is _not_ working in Lync 2013, it just comes up saying "We didn't detect a camera".  Using version 2.0.
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brpe@borsen.dk
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Re: Webcam for RDP not working with Lync 2013
Reply #7 on: Aug 1st, 2013, 1:54pm 		Quote Quote  Modify Modify
Any news about this issue?
 
I have exact the same problem on a fresh Windows 7 x64 SP1 with Lync 2013.
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George_White
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Re: Webcam for RDP not working with Lync 2013
Reply #8 on: Aug 2nd, 2013, 2:34am 		Quote Quote  Modify Modify
brpe@borsen.dk,
 
Hi, I wrote you an email. We'd like to investigate your issue with Webcam for Remote Desktop.
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brpe@borsen.dk
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Re: Webcam for RDP not working with Lync 2013
Reply #9 on: Aug 2nd, 2013, 2:48am 		Quote Quote  Modify Modify
I found a work around until you are getting it to work with Lync client 2013.  
 
Server setup:
On our Lync 2013 server in the "Microsoft Lync Server 2013 Control Panel" under "Client Version Policy" I approved the "User agent" (OC 4.0.7577.4103).
 
Client setup:
Installed Lync 2010, it still wasn't working, so I ran windows Update and found 2 updates for the Lync client and after that I worked.
 
Hope it can help others.
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