Feb 5th, 2025, 8:35pm
Home Home  Search Search  Members Members  Login Login  Register Register
Welcome, Guest. Please Login or Register.
FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Tim_GaliullinFT, Andrew, Sergey_Jarovski) Canceling pending irp failed! Device handle Previous topic | Next topic
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print
   Author  Topic: Canceling pending irp failed! Device handle  (Read 3656 times)
kripe
FabulaTech Forum Newbie
*

View Profile         
Posts: 2
Canceling pending irp failed! Device handle
on: Sep 22nd, 2022, 3:23pm 		Quote Quote  Modify Modify
(im sorry, i took wrong topic, this is for USB over Network)
Good afternoon,
We have an electronic key that is used for cryptography
Sometimes a problem happens and it disappears in the virtual machine
Sometimes plug/unplug the device (key) helps.
 
 
What OS do you use on the remote side?
Windows server 2012 r2 (Host)
Windows server 2012 r2 (Virtual)
 
What remote desktop protocol are you using for remoting?
RDP 8.1
 
 
Do you see the usb as available device in USB for Remote Desktop (server) GUI?
Yes
 
 
 
Full Log
https://file.io/mCCBqEqdTdKo
Last Edit: Sep 22nd, 2022, 4:15pm by kripe IP Logged
Tim_GaliullinFT
FabulaTech Forum Moderator
FabulaTech Forum Newbie
*****

View Profile         
Posts: 17
Re: Canceling pending irp failed! Device handle
Reply #1 on: Sep 23rd, 2022, 2:00pm 		Quote Quote  Modify Modify
Dear Kripe,
Thank you for contacting us.
 
There are not enough information in the log files.  
 
Please Open Preferences of USB over Network Server and Client, set the log level to debug.  
Then delete the log files from C:\ProgramData\FabulaTech on both sides and reproduce the issue again 2-3 times.  
 
Send the log files from both sides to us and mark the local time when the issue appeared again.
IP Logged
kripe
FabulaTech Forum Newbie
*

View Profile         
Posts: 2
Re: Canceling pending irp failed! Device handle
Reply #2 on: Oct 12th, 2022, 8:18pm 		Quote Quote  Modify Modify
debug.log
 
 
https://file.io/oLb77b3vCplg
IP Logged
Tim_GaliullinFT
FabulaTech Forum Moderator
FabulaTech Forum Newbie
*****

View Profile         
Posts: 17
Re: Canceling pending irp failed! Device handle
Reply #3 on: Oct 14th, 2022, 2:35pm 		Quote Quote  Modify Modify
Dear Kripe,
 
Please create the following registry value on the local (Workstation) side:
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ftusbrdwks
 
InterruptCfg (DWORD) = 0
 
Unplug your device and plug it again, then try to reproduce the issue;
 
If this doesn't help -- download our USB Monitor PRO, install it on the local side and choose your device for monitoring. Then reproduce the issue and send the log file of USB Monitor PRO to us.
https://www.fabulatech.com/usb-monitor-pro-download.html
IP Logged
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print

Previous topic | Next topic
Online Talk to our
support team or
sales department.