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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Sergey_Jarovski, Tim_GaliullinFT, Andrew) Trying to use USB-RDP for a Tracer UC400 Previous topic | Next topic
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   Author  Topic: Trying to use USB-RDP for a Tracer UC400  (Read 8411 times)
kangnguyen
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Trying to use USB-RDP for a Tracer UC400
on: Dec 6th, 2019, 3:48am 		Quote Quote  Modify Modify
We are in the 14 day trial and trying to determine if we should buy this software.  We are trying to access the Trane UC400 pluged into a Laptop RDP'd back to the server with the software used to configure it.  We have about 200 of these installed throughout the building and it would be great if we could make this work.  We have the drivers installed on both machines but whenever we RDP to the server the Tracer UC400 device is grey in the systray menu.  Any help is appreciated.
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Sergey_Jarovski
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Re: Trying to use USB-RDP for a Tracer UC400
Reply #1 on: Dec 6th, 2019, 9:09am 		Quote Quote  Modify Modify
Hi,
 
Thanks for the interest in out solution and your request.
I am glad to assist you.
I hope you are testing our latest (6.0) release of USB for Remote Desktop.
Please look at these 3 solutions (https://www.fabulatech.com/usb-for-remote-desktop-server-help/troubleshooting-server.html):
- Device redirection stops working for no obvious reasons or after Windows or FabulaTech software update. USB port where the device is plugged is still the same.
- Device redirection does not work immediately after USB for Remote Desktop installation or after plugging the device into another USB port.
- Previous methods does not work but the device needs to be redirected.
 
P.S. Do you have a serial port in Trane UC400 device? If yes then you can redirect it from the local to the remote side within RDP session with help of Serial Port for Remote Desktop product.
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