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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Tim_GaliullinFT, Andrew, Sergey_Jarovski) USB Connection Speed Previous topic | Next topic
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gdederick
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USB Connection Speed
on: Sep 17th, 2019, 9:05pm 		Quote Quote  Modify Modify
We are trying out the USB for Remote Desktop with Igel thin clients and Server 2016. The device we are trying to redirect is a Fujitsu ScanSnap iX500. The ScanSnap software successfully recognizes the scanner and we are able to scan documents, but it is extremely slow. We are currently redirecting the scanner from a Wyse thin client (using the Wyse TCX USB software) and it is quick, almost as fast as a local USB connection.
 
Are there any settings in USB for Remote Desktop, either server or workstation side, that can be adjusted to optimize specific types of USB devices? I considered trying the Scanner for Remote Desktop application, but the ScanSnap series doesn't provide WIA or TWAIN drivers.
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Sergey_Jarovski
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Re: USB Connection Speed
Reply #1 on: Sep 18th, 2019, 8:24am 		Quote Quote  Modify Modify
Hi,
 
Thanks for the interest in our product.
USB for Remote Desktop isn't a best solution for scanner redirection. There is no data compression here. Yes, you are right, we don't have a support of ISIS driver in case of Scanner for Remote Desktop for now. But we are working on it.
I have a few questions to you:
1) what firmware version of Igel TC do you use?
2) let me know the values of "extremely slow" and "Wyse TCX USB software ... it is quick".
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Sergey Jarovski

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gdederick
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Re: USB Connection Speed
Reply #2 on: Sep 18th, 2019, 9:47am 		Quote Quote  Modify Modify
We are using 11.02.150 for the Igel OS, which includes USB for Remote Desktop 5.2.29. Using the Wyse redirection and thin client, it takes about 2 seconds for each page to render in the ScanSnap software. Using Fabulatech and the Igel thin client, it takes just over 10 seconds per page.
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Sergey_Jarovski
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Re: USB Connection Speed
Reply #3 on: Sep 18th, 2019, 10:12am 		Quote Quote  Modify Modify
Hi,
 
I have sent you an email. Please reply.
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Sergey Jarovski

FabulaTech
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