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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Tim_GaliullinFT, Andrew, Sergey_Jarovski) No connection to the Workstation module Previous topic | Next topic
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   Author  Topic: No connection to the Workstation module  (Read 5502 times)
sbramfitt
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No connection to the Workstation module
on: Sep 4th, 2019, 11:46am 		Quote Quote  Modify Modify
Can you confirm if USB for Remote Desktop is supported using the Teradici PCoIP client?
 
I'm working on an AWS Workspaces Desktop (Windows Server 2012 R2); if I connect using the AWS Workspaces client (Version 2.5.7.1205) running on Windows 10, I don't have any issues, but if I connect to the same system using the native Teradici PCoIP client (Version 19.08.0),  I get 'No connection to workstation module'  
 
 
 
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Sergey_Jarovski
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Re:  No connection to the Workstation module
Reply #1 on: Sep 4th, 2019, 5:43pm 		Quote Quote  Modify Modify
Hi,
 
Check the existence of ftvchan.dll on USB for Remote Desktop (workstation) PC here
C:\Program Files (x86)\Teradici\PCoIP Client\bin\vchan_plugins\
If you don't see our plugin there then you can copy it from  
C:\Program Files\Common Files\FabulaTech\Netlink 3\ forlder.
 
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Sergey Jarovski

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sbramfitt
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Re:  No connection to the Workstation module
Reply #2 on: Sep 5th, 2019, 1:05pm 		Quote Quote  Modify Modify
that's confirmed  
 
dir C:\Program Files (x86)\Teradici\PCoIP Client\bin\vchan_plugins\  
 
30/01/2018  13:53      240,544 ftvchan.dll
07/08/2019  19:53      346,912 pcoip_vchan_clipboard.dll
09/07/2019  18:55      342,504 pcoip_vchan_remoteprintclient.dll
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Sergey_Jarovski
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Re:  No connection to the Workstation module
Reply #3 on: Sep 5th, 2019, 1:55pm 		Quote Quote  Modify Modify
Ok,
 
Uninstall AWS client, reboot PC and try to reproduce the issue again.
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Sergey Jarovski

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sbramfitt
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Re:  No connection to the Workstation module
Reply #4 on: Sep 5th, 2019, 2:24pm 		Quote Quote  Modify Modify
Uninstalled AWS client
Rebooted both desktop and server
Still not working  
 
Also tried Serial Port for Remote Desktop - same issue
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Sergey_Jarovski
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Re:  No connection to the Workstation module
Reply #5 on: Sep 6th, 2019, 11:37am 		Quote Quote  Modify Modify
Hi again,
 
I can confirm the problem in loading our dll in case of latest Teradici Client (19.08.1).
Please wait a bit. I'll contact you soon.
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Sergey Jarovski

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sbramfitt
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Re:  No connection to the Workstation module
Reply #6 on: Sep 6th, 2019, 12:00pm 		Quote Quote  Modify Modify
thanks Sergey
 
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