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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Sergey_Jarovski, Andrew, Tim_GaliullinFT) USB Device constantly reconnects Previous topic | Next topic
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wpolakoff
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USB Device constantly reconnects
on: Jun 15th, 2017, 6:40am 		Quote Quote  Modify Modify
I am trying to use your product to share a specialized USB scanner. The device connects but then disconnects immediately. It then cycles this way for a bit before no longer trying. Please let me know what I can do to attempt to fix this.
 
Thanks
 
Wayne
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Sergey_Jarovski
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Re: USB Device constantly reconnects
Reply #1 on: Jun 15th, 2017, 9:08pm 		Quote Quote  Modify Modify
Hi
You are trying to redirect your specialized scanner from the local to the remote side within RD session with help of USB for Remote Desktop, correct?
What do you mean by "but then disconnects immediately"? Can you activate/connect your usb device in USB for Remote Desktop (server) GUI within RD session (http://www.fabulatech.com/usb-for-remote-desktop-server-help/quick-start.html)?
Awaiting your clarification.
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Sergey Jarovski

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wpolakoff
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Re: USB Device constantly reconnects
Reply #2 on: Jun 19th, 2017, 3:09am 		Quote Quote  Modify Modify
Yes that is correct. The device is a phosphorus USB scanner. The device is in the Generic USB device GUID Class Group. I get a popup that says new device found for USB Redirect but by the time i try to connect in the GUI the device is gone. Every once and awhile it connects long enough to click it. This repeats over and over.
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Sergey_Jarovski
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Re: USB Device constantly reconnects
Reply #3 on: Jun 19th, 2017, 5:16am 		Quote Quote  Modify Modify
Hi again,
I have sent you an email. Please reply.
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Sergey Jarovski

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