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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) BSOD windows server 2012 R2 Previous topic | Next topic
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Josep
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BSOD windows server 2012 R2
on: Oct 16th, 2014, 6:10am 		Quote Quote  Modify Modify
Hi,
 
we have an USB for remote desktop 5.0.2 installed in a w2012R2 server and every day we get an BSOD.
Analysing the dump we can see that always is related to USB.
I saw that for w8.1 we need the 5.1 version. For w2012R2 we need the same version or is fine to work with 5.0.2 ?
 
Josep
 
 
 
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InnaWhite
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Re: BSOD windows server 2012 R2
Reply #1 on: Oct 16th, 2014, 7:29am 		Quote Quote  Modify Modify
Dear customer,
 
Please be aware that different versions of USB for Remote Desktop are not compatible. You need to install version 5.1 (or any other version you are interested in) on both sides for correct work.  
I would also ask you to send us a memory dump to support@fabulatech.com. Our developers will examine it to find out the reason for BSOD.  
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Inna White

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Josep
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Re: BSOD windows server 2012 R2
Reply #2 on: Oct 16th, 2014, 8:19am 		Quote Quote  Modify Modify
Hi,
 
where can I find the 5.1 version ?
The memory dump are 1.5GB uncompresed.  
Do you have a ftp to upload it ?
 
Thanks
 
Josep
 
 
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InnaWhite
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Re: BSOD windows server 2012 R2
Reply #3 on: Oct 16th, 2014, 9:04am 		Quote Quote  Modify Modify
Josep,
 
Here is the link where you can download version 5.1:
http://www.fabulatech.com/usb-for-remote-desktop-download.html
 
Please click "Beta-Versions and Previous Releases" to see the links.
 
I will send you a link to our FTP site for you to upload the memory dump. Please check your email box.
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Inna White

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Josep
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Re: BSOD windows server 2012 R2
Reply #4 on: Oct 17th, 2014, 8:56am 		Quote Quote  Modify Modify
Hi,
 
I uploaded the dmp files.
Can you take a look at it ?
 
Thanks
 
Josep
 
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InnaWhite
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Re: BSOD windows server 2012 R2
Reply #5 on: Oct 17th, 2014, 10:07am 		Quote Quote  Modify Modify
Josep,
 
Thanks, we have received the files.  
Our developer are going to examine them.  
 
I will let you know the result.
Last Edit: Oct 17th, 2014, 10:08am by InnaWhite IP Logged
Inna White

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Josep
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Re: BSOD windows server 2012 R2
Reply #6 on: Oct 22nd, 2014, 3:20am 		Quote Quote  Modify Modify
Hi,
 
we are still getting an BSOD every day.
On saturday we did recover the system drive from a backup due a corruption.
Now we updated to a 5.1 beta 3. It's safe to install it on production system ?
 
Do you have any news ?
 
thanks
 
Josep
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Josep
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Re: BSOD windows server 2012 R2
Reply #7 on: Oct 22nd, 2014, 5:57am 		Quote Quote  Modify Modify
Hi,
 
we connect a singpad tablet and a couple of webcams.
With the 5.1 the tablet works fine, but the webcam no. We get always a black screen.
The webcam must be working fine with this version ?
 
Josep
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