InnaWhite
FabulaTech Forum Full Member
 
Gender:  Posts: 182
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Re: My USB dongle gets redirected and connected
Reply #1 on: Jul 22nd, 2014, 6:26am |
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Dear customer,
I would ask you to send me log files from both sides to the email address support@fabulatech.com
Here is the instruction how to enable the logs:
1. On the computer where USB for Remote Desktop(Server) is installed press WIN+R, type "regedit";
2. On the registry editor go to:
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\USB for Remote Desktop Server
(or HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\FabulaTech\USB for Remote Desktop Server, if you have a x64-bit computer)
3. You`ll see REG_DWORD parameter with "logLevel" name. Set it`s value to 4.
4. Then do the same on the computer where USB for Remote Desktop (client) is installed. Follow the path:
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\USB for Remote Desktop Client
(or HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\FabulaTech\USB for Remote Desktop Client, if you have a x64-bit computer)
Find the same parameter and change it`s value to 4 also.
5. Delete these files:
ftusbrdsrv.log - for USB for Remote Desktop Server
ftusbrdwks.log - for USB for Remote Desktop Client
They are placed in systemroot\system32 folder (or if your PC is x64 then in systemroot\syswow64).
6. Restart both services.
7. Reproduce the issue you encountered 2-3 times;
8. Computers will create ftusbrdsrv.log and ftusbrdwks.log again in the same folders. Send these newly created files to us.
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