FabulaTech Forum - canon captureonetouch problem

Dec 22^nd, 2024, 5:31am

Welcome, Guest. Please Login or Register.

FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Tim_GaliullinFT, Sergey_Jarovski, Andrew) canon captureonetouch problem

Previous topic | Next topic

Pages: 1

Notify of replies

Author

Topic: canon captureonetouch problem (Read 5567 times)

gogo23
FabulaTech Forum Newbie

Posts: 1

canon captureonetouch problem
on: Jun 25^th, 2013, 3:56am

Quote

Modify

Hello
I have got USB Canon scaner DR-2510C connected to win8 workstation where USB for remote desktop (workstation) is installed.
Remote side is Xenapp 6.5 (ICA) on Win2k8r2. Usb remote desktop for server, captureontouch canon scanning utility is installed.
Drivers for scanner are installed on both sides (for sure).
Canon Dr-2510 is redirected successfully (i find it in devices on the server).
Terminal server with connection ID is created.
if I want to use Captureontouch utility for scanning, after pushing START button "Error occured".
In event viewer is nothing relevant.
thanks for reply
gogo

IP Logged

fbluemel
FabulaTech Forum Newbie

Posts: 1

Re: canon captureonetouch problem
Reply #1 on: Jan 5^th, 2015, 8:13am

Quote

Modify

i have the same problem.

(Win Server 2008 R2, Igel Thinclient, Canon DR-C125)

Error: 4437

Last Edit: Jan 5^th, 2015, 8:14am by fbluemel

IP Logged

Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God

Gender:

Posts: 559

Re: canon captureonetouch problem
Reply #2 on: Jan 9^th, 2015, 9:58am

Quote

Modify

Hi
Please let me know the following:
- what version of USB for Remote Desktop do you use ?
Note that the versions of USB Remote Desktop server and workstation must be the same;
- what usb port (2.0/3.0) do you use on the workstation side of USB Remote Desktop ?
- do you have the possibility to plug your scanner to the USB Remote Desktop server side and check the functionality of CaptureOnTouch ?

IP Logged

Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com

Pages: 1

Notify of replies


Previous topic \| Next topic