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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Andrew, Tim_GaliullinFT, Sergey_Jarovski) USB Kbd and Mouse don't work at login in Safe Mode

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Topic: USB Kbd and Mouse don't work at login in Safe Mode (Read 5551 times)

ligo
FabulaTech Forum Newbie

Posts: 8

USB Kbd and Mouse don't work at login in Safe Mode
on: Aug 17^th, 2012, 9:10am

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USB Keyboard and Mouse don't work at login in safe Mode with USB for RDP workstation. Uninstall USB for RDP workstation and USB kbd & mouse work fine. How do I fix this? There are no PS2 ports.

Checked on two different computers running Win7 X64 SP1 pro and enterprise.

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Serge Frost
FabulaTech Forum Full Member

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Posts: 169

Re: USB Kbd and Mouse don't work at login in Safe
Reply #1 on: Aug 20^th, 2012, 3:52am

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Hello,

Please take our apologies for this inconvenience. I reproduced your issue and found this bug. It is already submitted to our bug tracker and forwarded to our developers.

I will notify you when it is fixed.

Thank you for your patience and understanding.

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ligo
FabulaTech Forum Newbie

Posts: 8

Re: USB Kbd and Mouse don't work at login in Safe
Reply #2 on: Aug 20^th, 2012, 2:44pm

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Please note that my license is valid only for versions 2.9.3 thru 3.1.2... so I couldn't test 3.1.3

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Alex_Webster
FabulaTech Forum Senior Member

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Posts: 257

Re: USB Kbd and Mouse don't work at login in Safe
Reply #3 on: Aug 21^st, 2012, 8:20am

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Once new fixed version is available you will receive it for free (there will be no need to purchase one-year update subscription).

Thanks for your patience.

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ligo
FabulaTech Forum Newbie

Posts: 8

Re: USB Kbd and Mouse don't work at login in Safe
Reply #4 on: Jan 9^th, 2013, 12:35pm

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It's been a few months, had this issue been fixed?

Thanks

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Serge Frost
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Posts: 169

Re: USB Kbd and Mouse don't work at login in Safe
Reply #5 on: Jan 10^th, 2013, 3:07am

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Please take our apologies for such long delay. As you know we are working on a fully new core for "USB over network" and "USB for Remote Desktop" programs. First product is almost ready and soon will be released officially. But "USB for Remote Desktop" is based on "USB over Network and will be released only after it.

If you want I can provide you with a link for downloading "USB over Network 5.0 "and Alex Webster will give you a trial key. This will be a temporary replacement for USB for R.D.

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ligo
FabulaTech Forum Newbie

Posts: 8

Re: USB Kbd and Mouse don't work at login in Safe
Reply #6 on: Jan 10^th, 2013, 10:38am

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Hello,
So I assume from what you say then that the new USB over network will also work over RDP? I so I'd be happy to give it a try. Is there any estimation on when the new version of RDP will be ready for release: 1 month, 3 months, 6 months, next year?

Thanks

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Serge Frost
FabulaTech Forum Full Member

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Posts: 169

Re: USB Kbd and Mouse don't work at login in Safe
Reply #7 on: Jan 11^th, 2013, 2:25am

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"USB over Network v 5.0" should be released in January/February;

"USB for Remote Desktop" will be released in two months after the release of new "USB over Network".

Basic functions of the products will not change. "USB over Network" will continue to work via TCP/IP and "USB for Remote Desktop" via Remote Desktop Protocol;

P.S. Check you private messages here on forum. I will send you the link for downloading there. Also I strongly recommend you to uninstall(+reboot) "USB for Remote Desktop" before installing "USB over Network".

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ligo
FabulaTech Forum Newbie

Posts: 8

Re: USB Kbd and Mouse don't work at login in Safe
Reply #8 on: Oct 7^th, 2013, 9:52am

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Has this been fixed yet?

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