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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) USB not working in Windows 7 Previous topic | Next topic
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dmmedical
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USB not working in Windows 7
on: Feb 1st, 2011, 7:31am 		Quote Quote  Modify Modify
Hi, I just upgraded to a new home computer.  Dell optiplex 980 32 bit op system, with Windows 7 ultimate.  I tried downloading usb for RDC to this computer.  I upgraded the server at work to this latest version.
 
The first time I installed it to the workstation, I was getting an error that there were no drivers for this device, something to that effect and all of my usb devices stopped working.  
 
I then un installed the program and reinstalled it, however, the program does not recognize any of my usb devices.  There is nothing there to redirect.  When I log onto server at work my home keyboard and mouse work.  The only thing I really need redirected is my home printer.  Everthing worked fine on my old computer  Help.
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Harry_Mitkov
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Re: USB not working in Windows 7
Reply #1 on: Feb 2nd, 2011, 12:42am 		Quote Quote  Modify Modify
Dear dmmedical,
 
We are more then interested in resolving your issue.
Please send us a message to support@fabulatech.com with a following information so we can investigate the issue:
 
- The system information of both PC's where USB for Remote Desktop (Server and
Workstation) is installed. To get system information file  you need to do the
following: Start -> Programs -> Accessories -> System Tools -> System
Information File -> Save.
- The USB for Remote Desktop log files. Please look for the logs in
%systemroot%\system32 folder (or if your PC is x64 then in
%systemroot%\syswow64). The log file names should be:
ftusbrdpsrv.log - for USB for Remote Desktop Server
ftusbrdpwks.log - for USB for Remote Desktop Workstation
- The exact model of your printer
 
Screeshots will be highly appreciated to.
 
Thanks.
Awaiting your reply.
 
 
 
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dmmedical
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Re: USB not working in Windows 7
Reply #2 on: Feb 2nd, 2011, 9:42am 		Quote Quote  Modify Modify
Thanks for the Reply:
 
I found the correct log file on server, however, I had to uninstall the program from my home computer.  While the program was installed on home computer, I was unable to print anything, and could only see that there were jobs waiting to be printed. As soon as I uninstalled USB for RDC, printer started working again.
 
Printer HP Laser Jet P3005D
 
Home Office Computer
 OS NameMicrosoft Windows 7 Ultimate
Version6.1.7600 Build 7600
Other OS Description Not Available
OS ManufacturerMicrosoft Corporation
System NameDINA-PC
System ManufacturerDell Inc.
System ModelOptiPlex 980
System TypeX86-based PC
ProcessorIntel(R) Pentium(R) CPU   G6950  @ 2.80GHz, 2793 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/DateDell Inc. A05, 11/3/2010
SMBIOS Version2.6
Windows DirectoryC:\Windows
System DirectoryC:\Windows\system32
 
Boot Device\Device\HarddiskVolume2
LocaleUnited Kingdom
Hardware Abstraction LayerVersion = "6.1.7600.16385"
User NameDina-PC\Dina
Time ZoneEastern Standard Time
Installed Physical Memory (RAM)4.00 GB
Total Physical Memory3.43 GB
Available Physical Memory2.28 GB
Total Virtual Memory6.85 GB
Available Virtual Memory5.30 GB
Page File Space3.43 GB
Page FileC:\pagefile.sys
 
 
Server at Work
 
OS NameMicrosoft(R) Windows(R) Server 2003, Standard Edition
Version5.2.3790 Service Pack 2 Build 3790
Other OS Description R2
OS ManufacturerMicrosoft Corporation
System NameDM-TS1
System ManufacturerDell Inc.
System ModelPowerEdge SC1435
System TypeX86-based PC
Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz
Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz
Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz
Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz
BIOS Version/DateDell Inc. 1.4.4, 5/2/2008
SMBIOS Version2.4
Windows DirectoryC:\WINDOWS
System DirectoryC:\WINDOWS\system32
Boot Device\Device\HarddiskVolume2
LocaleUnited States
Hardware Abstraction LayerVersion = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
User NameDMMEDICAL\administrator
Time ZoneEastern Standard Time
Total Physical Memory4,094.14 MB
Available Physical Memory2.23 GB
Total Virtual Memory7.83 GB
Available Virtual Memory6.04 GB
Page File Space4.00 GB
Page FileC:\pagefile.sys
 
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Harry_Mitkov
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Re: USB not working in Windows 7
Reply #3 on: Feb 3rd, 2011, 2:51am 		Quote Quote  Modify Modify
Dear Dmmedical.
 
Unfortunately it is not enough data for us to troubleshoot. At least log files are required. You can send them to support@fabulatech.com.
 
Log files remain after the de-installation of the the Fabulatech software.
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dmmedical
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Re: USB not working in Windows 7
Reply #4 on: Feb 3rd, 2011, 4:31pm 		Quote Quote  Modify Modify
I am trying to access my system32 log file and I keep getting this error
 
 
---------------------------
WordPad
---------------------------
The document C:\Windows\System32\log.txt is in use by another application and cannot be accessed.
---------------------------
OK    
---------------------------
I have checked my processes, Do you know of a reason why I can not open this log file.  
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Harry_Mitkov
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Re: USB not working in Windows 7
Reply #5 on: Feb 8th, 2011, 2:14am 		Quote Quote  Modify Modify
Dear Dmmedical
 
The log file C:\Windows\System32\log.txt has nothing to do with Fabulatech solutions.  
 
We need the following log files that located ant %systemroot%\system32 folder
ftusbrdpsrv.log - for USB for Remote Desktop Server
ftusbrdpwks.log - for USB for Remote Desktop Workstation  
 
Whet USB for Remote Desktop Workstation is installed - how do the USB devices appear in the Device Manager? ( normally or with some error code?)
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