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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Sergey_Jarovski, Tim_GaliullinFT, Andrew) USB Device not Working with Windows Server 2003 Previous topic | Next topic
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   Author  Topic: USB Device not Working with Windows Server 2003  (Read 5311 times)
dmt123
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USB Device not Working with Windows Server 2003
on: Jan 14th, 2010, 6:57am 		Quote Quote  Modify Modify
I downloaded USB for Remote Desktop (Workstation and Server), version 2.7.
 
My configuration is as follows:
 
Workstation: Windows XP, SP2, 32-bit
Server: Windows 2003 Server, Standard Edition, 32-bit, SP2
 
I performed the following steps:
 
1) Redirected my USB device (a PC-based Electrocardiograph) using the workstation console. It displayed "Ready for Redirection". However, the name of the device changed to a generic title: "Shared USB Device".
2) I initiated a Remote Desktop session by typing "mstsc /console" into the "Run" window.
3) I connected to the remote server.
4) I opened the server console, and it displayed my connection ID and the redirected device. Since the device is a plug and play device, the Found New Hardware Wizard appeared immediately. The wizard was unable to detect the driver, however.
 
The screens on both computers "blink" at regular intervals; the workstation console alternates between displaying "Ready for Redirection" and "Redirected"; the server console alternates between displaying a connected device and displaying no devices.
 
I've tried manually installing the driver without success.  
 
I've installed the driver and operated the device on multiple other machines with no problems.
 
Will you please give me some troubleshooting advice?
 
Thank you very much.
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George_White
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Re: USB Device not Working with Windows Server 200
Reply #1 on: Jan 15th, 2010, 1:34am 		Quote Quote  Modify Modify
dmt123,
 
Thanks for the description of the problem. We are aware of such an issue and our developers are currently working on a fix. I will let you know by email when a test version is ready, so that you can try it on your machine.
 
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George_White
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Re: USB Device not Working with Windows Server 200
Reply #2 on: Jan 18th, 2010, 2:12am 		Quote Quote  Modify Modify
dmt123,  
 
Sorry but my mails get bounced back every time I try to send you the link to an improved beta version that should fix this problem.
 
If possible, please write to support@fabulatech.com and provide an alternative email address I could use.
 
Thanks!
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jdufour02
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Re: USB Device not Working with Windows Server 200
Reply #3 on: Jan 20th, 2010, 12:54pm 		Quote Quote  Modify Modify
Smiley
I have exactly the same problem. I would be available to make a try with the new version beta
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dmt123
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Re: USB Device not Working with Windows Server 200
Reply #4 on: Jan 20th, 2010, 1:01pm 		Quote Quote  Modify Modify
Thank you very much for your response.  
 
We have subsequently determined that the problem was with the particular device we were using. We tried other USB medical devices, and they worked well over RDP.
 
Regarding the particular bug, we will contact FabulaTech later for the beta version when we are ready to resume testing. I don't know why your e-mails were bounced, but thanks for trying to contact me.
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George_White
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Re: USB Device not Working with Windows Server 200
Reply #5 on: Jan 21st, 2010, 5:19am 		Quote Quote  Modify Modify
dmt123,  
the new version should become official in 1 or 2 weeks, so you're welcome to download it from our website when it comes out.
 
jdufour02,  
Please check maybe it's the fault of your particular type of USB device.  
I will also send you the beta to your email address.
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jdufour02
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Re: USB Device not Working with Windows Server 200
Reply #6 on: Jan 21st, 2010, 5:42am 		Quote Quote  Modify Modify
Hi George
 
I use the software USB FOR REMOTE DESKTOP (Version 2.7).  But you sent me the version USB OVER NETWORK.
So I can't get the test.
I'll wait for the new version
 
Thank
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George_White
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Re: USB Device not Working with Windows Server 200
Reply #7 on: Jan 21st, 2010, 7:08am 		Quote Quote  Modify Modify
Sorry, my mistake. Please check your mailbox in a couple of minutes.
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jdufour02
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Re: USB Device not Working with Windows Server 200
Reply #8 on: Jan 21st, 2010, 11:25am 		Quote Quote  Modify Modify
Thank you!  
it works very well with this version.
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