Dec 22nd, 2024, 8:41am
Home Home  Search Search  Members Members  Login Login  Register Register
Welcome, Guest. Please Login or Register.
FabulaTech Forum USB Solutions USB over Network (Moderators: Tim_GaliullinFT, Sergey_Jarovski, Andrew) unable to install - ftusbbus.inf Previous topic | Next topic
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print
   Author  Topic: unable to install - ftusbbus.inf  (Read 4617 times)
matthewj
FabulaTech Forum Newbie
*

View Profile         
Posts: 5
unable to install - ftusbbus.inf
on: Mar 20th, 2007, 12:28pm 		Quote Quote  Modify Modify
Hi, I'm having trouble installing the client on a Windows XP (32 bit) PC. The error says "Installation error (0x2). Module: InstallDriver (487). C:\Windows\system32\ftusbbus.inf". The only reference I can find on Google is someone here with this error, and you say it doesn't work on Windows 64 bit. Well, this is 32 bit so it isn't that. I'd much appreciate any suggestions as to what this problem may be. I've tried the system on two other XP installs here, and the solution is easy and works fine. Of course the machine I'm having trouble with is the one it "has" to work on...
 
Thanks, Matthew
Last Edit: Mar 20th, 2007, 12:28pm by matthewj IP Logged
matthewj
FabulaTech Forum Newbie
*

View Profile         
Posts: 5
Re: unable to install - ftusbbus.inf
Reply #1 on: Mar 21st, 2007, 6:06am 		Quote Quote  Modify Modify
My main interest at this point is to know how I could get a log of what the installer is trying to do and thus perhaps fix it myself. An explanation of the codes would be good too. If I can get this one PC working, then we are interested in reselling or OEMing the software.
 
Matthew
IP Logged
matthewj
FabulaTech Forum Newbie
*

View Profile         
Posts: 5
Re: unable to install - ftusbbus.inf
Reply #2 on: Mar 22nd, 2007, 1:12am 		Quote Quote  Modify Modify
Does anyone know how long I should expect to wait before support respond please? Or is this not a place to get support?  
 
Thanks, Matthew
IP Logged
Andrew
FabulaTech Forum Moderator
Moderator
FabulaTech Forum Senior Member
*****

View Profile   WWW         
Gender: male Posts: 427
Re: unable to install - ftusbbus.inf
Reply #3 on: Mar 23rd, 2007, 4:39am 		Quote Quote  Modify Modify
Mattew, we are working on your issue. Something strange with it. As soon as we fix the issue, I'll contact you. We are definitely interested in resolving it.
 
Thank you for your patience.
IP Logged
Andrew Scott

FabulaTech
===================
http://www.fabulatech.com
matthewj
FabulaTech Forum Newbie
*

View Profile         
Posts: 5
Re: unable to install - ftusbbus.inf
Reply #4 on: Apr 4th, 2007, 1:07am 		Quote Quote  Modify Modify
Any progress on this please?
 
Thanks, Matthew
IP Logged
Andrew
FabulaTech Forum Moderator
Moderator
FabulaTech Forum Senior Member
*****

View Profile   WWW         
Gender: male Posts: 427
Re: unable to install - ftusbbus.inf
Reply #5 on: Apr 4th, 2007, 1:42am 		Quote Quote  Modify Modify
To speed up process can you please email us (to support@fabulatech.com) the c:\windows\setupapi.log file?
IP Logged
Andrew Scott

FabulaTech
===================
http://www.fabulatech.com
matthewj
FabulaTech Forum Newbie
*

View Profile         
Posts: 5
Re: unable to install - ftusbbus.inf
Reply #6 on: Apr 4th, 2007, 7:03am 		Quote Quote  Modify Modify
These things are so annoying. Okay, I just went to do the install again, and it worked. The only thing that I've changed is the video driver because I've upgraded to a new version of a remote control package that installs a video hook. That wouldn't install either, so I changed the driver to the manufacturers. And now of course your client installs just fine.  
 
Hmm, okay I can procede now.
 
If it happens again, I'll let you know.
 
Matthew
IP Logged
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print

Previous topic | Next topic
Online Talk to our
support team or
sales department.