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FabulaTech Forum USB Solutions USB over Network (Moderators: Sergey_Jarovski, Tim_GaliullinFT, Andrew) UoN Server disconnects randomly Previous topic | Next topic
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obeiro
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UoN Server disconnects randomly
on: Oct 18th, 2012, 2:22am 		Quote Quote  Modify Modify
Hello,
 
We're using UoN 4.4 for a few years almost flawlessly, but some issues begun a week ago.  
 
We are sharing an USB UltraPRO key. If the client doesn't find the key, it would not wrong an specific software.
UoN Client (Windows 2003 VM) is ok, simply it can't find shared key. The problem is on the Server (Windows 2003 R2) which shows two USB devices but doesn't connect them.
Auto-sharing feature is activated, but doesn't seem to save the changes correctly.
 
Since I have to manually activate the key every now and them (about twice a day), I would like to know if this is a known bug and if theere's some fix.
 
Thanks in advance
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Serge Frost
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Re: UoN Server disconnects randomly
Reply #1 on: Oct 18th, 2012, 4:37am 		Quote Quote  Modify Modify
Hello,
 
I`m not sure I understand you correctly. Correct me if I`m wrong:
 
1. Devices are "shared" by "autosharing" option in the USB over Network(Server);
2. "USB over Network(Client)" don`t see them at all;
3. You click "disconnect" on the device, then "connect";
4. Now device is available on the client;
 
Am I right?  
 
Try to share the port instead of sharing the device automatically.  When port is shared once it will be shared all the time (even after reboot) untill you unshare it.  
 
 
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obeiro
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Re: UoN Server disconnects randomly
Reply #2 on: Oct 19th, 2012, 9:02am 		Quote Quote  Modify Modify
Hello again,
 
I misconfigured the server by blacklisting the wrong key. Sorry about that.
 
Thank you.
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Serge Frost
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Re: UoN Server disconnects randomly
Reply #3 on: Oct 22nd, 2012, 1:43am 		Quote Quote  Modify Modify
You are welcome. Please do not hesitate to ask if you have any questions. Our support team will be glad to assist you.
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chester
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Re: UoN Server disconnects randomly
Reply #4 on: Nov 12th, 2012, 9:04pm 		Quote Quote  Modify Modify
Hi,
 
We are using UoN v4.7.3,
 
UoN Server : Windows Server 2008 R2 Hyper-V Host
UoN Client : Windows Server 2003 R2 Hyper-V VM
 
In the VM, an application uses an USB key for license protection. The USB key is lost every 3 or 4 days.
 
Will port sharing resolve this problem? How can we share the port?
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Serge Frost
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Re: UoN Server disconnects randomly
Reply #5 on: Nov 13th, 2012, 2:45am 		Quote Quote  Modify Modify
Hello,
 
Could you please specify how does it disappear?  
 
- is it present in the GUI of "USB over Network(client)"?
- is it present in the GUI of "USB over Network(server)"?
- is it present in device manager on the computer with USB over Network(client)?  
- is it present in your license software?  
 
Thanks!
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chester
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Re: UoN Server disconnects randomly
Reply #6 on: Nov 13th, 2012, 3:46am 		Quote Quote  Modify Modify
Hi,
 
Thanks for your reply.
 
- is it present in the GUI of "USB over Network(client)"?
No
- is it present in the GUI of "USB over Network(server)"?
No
- is it present in device manager on the computer with USB over Network(client)?
We didn't attention to the device manager when the key was lost. Instead, we would manually activate the device in UoN for the software to work again
- is it present in your license software?
Our license software is unable to read the USB key.
Last Edit: Nov 13th, 2012, 4:18am by chester IP Logged
Serge Frost
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Re: UoN Server disconnects randomly
Reply #7 on: Nov 13th, 2012, 4:27am 		Quote Quote  Modify Modify
I`m sorry. I`m not sure I understand your correctly.
 
1. How can you activate the device manually in USB over Network if you mentioned that it is not present in the graphic shell?
 
2. "Our license software is unable to read the USB key."
 
Is it unable to read from the device or it even can`t find it?  
 
The more information you provide the quicker I can determine the source of the issue and  solve it.So please provide me with additional detail and any other information you feel to be relevant. Thanks.
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chester
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Re: UoN Server disconnects randomly
Reply #8 on: Nov 13th, 2012, 5:04am 		Quote Quote  Modify Modify
Hi,
 
The situation is like that:
 
1. When the USB key is lost, it is shown disconnected at both the GUIs of UoN Server and UoN Client.
2. Our license software can't read from the device.
3. We manually connect the key at UoN Server.
4. The key is automatically connected at UoN Client.
5. Our license software reads from the device and works again.
 
Thanks in advance.
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Serge Frost
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Re: UoN Server disconnects randomly
Reply #9 on: Nov 13th, 2012, 7:31am 		Quote Quote  Modify Modify
You can try Port Sharing as an option. Check this link for detailed information how to use it:
 
http://www.fabulatech.com/usb-over-network-server-help/sharing-ports.html
 
Let me know the results of this little test. Thanks!  
 
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chester
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Re: UoN Server disconnects randomly
Reply #10 on: Nov 28th, 2012, 9:28pm 		Quote Quote  Modify Modify
We tried the Port Sharing option but it doesn't work.
 
The device is disconnected at the UoN Client 3 days later. We have to connect the device at UoN Client for the license software to work again.
 
Any suggestions to fix it? Thanks again.
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chester
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Re: UoN Server disconnects randomly
Reply #11 on: Dec 3rd, 2012, 3:07am 		Quote Quote  Modify Modify
Any help or suggestions?
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Serge Frost
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Re: UoN Server disconnects randomly
Reply #12 on: Dec 4th, 2012, 3:37am 		Quote Quote  Modify Modify
Chester,
 
I can provide you with beta-version of "USB over Network v.5.0". It is still under development but it is stable enough.
 
Do you wish to test it?
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chester
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Re: UoN Server disconnects randomly
Reply #13 on: Dec 5th, 2012, 1:51am 		Quote Quote  Modify Modify
Serge,
 
Thank you very much for the offer. I will be in touch with our user teams to see if they agree on the testing.
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Serge Frost
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Re: UoN Server disconnects randomly
Reply #14 on: Dec 5th, 2012, 2:36am 		Quote Quote  Modify Modify
We plan to release USB over Network 5.0 till the end of the year.
 
Anyway please feel free to contact me by phone or via email:  support@fabulatech(dot)com
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