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FabulaTech Forum USB Solutions USB over Network (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) time out error or?,

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Topic: time out error or?, (Read 5483 times)

lambdaj
FabulaTech Forum Newbie

Posts: 5

time out error or?,
on: Aug 18^th, 2012, 11:55pm

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Hi

Sorry to bother you

I'm using a profilic driver in a Hyper VM.

Well, the usb device is virtualized by Fabulatech.

I can use the usb device in the VM, but after some time, our software reports that the usb device is not functioning normally.

I am using a year-2005 profilic driver.
If I use a newer version driver, the device will flash jump. The device will be connected for a second, and then be lost.
If I use an old version driver, the VM will BSOD. I have a dump file.

Also, have the fsbusbsrvc log

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Serge Frost
FabulaTech Forum Full Member

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Posts: 169

Re: time out error or?,
Reply #1 on: Aug 20^th, 2012, 6:07am

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Hi,

There are two ways of troubleshooting the issue. The first way if it possible you can share your device for us. We will connect it remotely and try to find a solution. In this case you will have to configure port forwarding on your router and to provide me with your software and both drivers.

The second way is to gather all necessary information. I need:

1. System Information Files from both computers where USB over Network is installed. To get system information file �you need to do the following:
Start -> Programs -> Accessories -> System Tools -> System Information �
File -> Save

2. The USB over Network log files. Please look for the logs in %systemroot%\system32 folder (or if your PC is x64 then in %systemroot%\syswow64). The log file names should be:
ftusbsrv.log - for USB over Network Server
ftusbsrvc.log - for USB over Network Client

3. KERNAL memory dump file;

4.USB monitor log files with old and new drivers; To get them:

I. Download and install USB Monitor PRO on your computers. Here is the link for downloading:

http://www.fabulatech.com/usb-monitor-pro-download.html

It has 15 days of trial.

II. Unplug your device. Stop USB over Network service. Launch USB Monitor;
III. Enable "Hot plug" mode in USB monitor, plug in your device and start monitoring;
IV. It will take just a few minutes. Save the first log.
V. Now do the same on the second computer where USB over Network(client) is installed. (All USB over Network services should be running).
VI. Enable "Hot plug" mode in USB Monitor and redirect your device.
VII. Try to use it with your software;
VIII. Save the second log file.

As a result you will have two files. One will contain logs of your device worked without USB over Network correctly. The second file will contain log when device is redirected incorrectly. Please name them according to the content.

You can upload the information to our FTP server:

ftp://castle.colonet.net/upload

Let me know what way you chose.

Last Edit: Aug 20^th, 2012, 6:13am by Serge Frost

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lambdaj
FabulaTech Forum Newbie

Posts: 5

Re: time out error or?,
Reply #2 on: Aug 21^st, 2012, 1:03am

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hi

Since I'm in another country, it might be difficult to share the device to you`

I will try to follow plan2`

***
My additional symptom/idea:
1. If I restart the 3rd party service, your virtualized usb device will be recognized immediately.
It seems that the usb device has been reconnected via network, and has been recognized as a new device.

2. Since I virtualize a com port based on your virtualized usb port, can I use your "virtual serial port kit" to directly connect to a physical com port on the network?,

thanks,

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Serge Frost
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Posts: 169

Re: time out error or?,
Reply #3 on: Aug 21^st, 2012, 1:51am

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Hi,

Distance between us is not a problem. All you need is to share the device in USB over Network software and to make it visible by external IP (configuring port forwarding );

You can send some information to my email: support@fabulatech.com
Big files you can upload to our FTP server.

"Virtual Serial Port Kit" is used to connect COM ports on one computer. If you need to connect COM ports through the network you need to use "Network Serial Port Kit".

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lambdaj
FabulaTech Forum Newbie

Posts: 5

Re: time out error or?,
Reply #4 on: Aug 22^nd, 2012, 1:02pm

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hi

i have uploaded to the ftp.

in the folder, lambdaj

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Serge Frost
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Posts: 169

Re: time out error or?,
Reply #5 on: Aug 23^rd, 2012, 7:33am

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Thank you very much for provided information. I have downloaded these files and forwarded them to our development department. It will take some time to create a fix for you. Please be patient. I will notify you when it is ready.

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lambdaj
FabulaTech Forum Newbie

Posts: 5

Re: time out error or?,
Reply #6 on: Aug 27^th, 2012, 8:42am

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hi

just, it seems that the issue is related to another 3rd software.

not yours.

Maybe, using your com-port-redirection software is a better choice.

I post here, just to know if there is any known issue.

Well, if there could be a fix, it will be better..

many thanks,

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Alex_Webster
FabulaTech Forum Senior Member

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Posts: 257

Re: time out error or?,
Reply #7 on: Aug 28^th, 2012, 3:13am

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Hello!

What kind of device are you using? Is it a modem? If so Network Serial Port Kit could be the right choice as well.

http://www.fabulatech.com/network-serial-port-kit.html

Thanks.

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lambdaj
FabulaTech Forum Newbie

Posts: 5

Re: time out error or?,
Reply #8 on: Aug 29^th, 2012, 12:08am

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hi

I am still waiting for your fix, from your team.

Please first consider offering me some fix, because I can use the 3rd party usbtocom software well, on a physical machine.

It is just that there are problems if I use your usb-over-network first.

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Serge Frost
FabulaTech Forum Full Member

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Posts: 169

Re: time out error or?,
Reply #9 on: Sep 3^rd, 2012, 4:21am

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Hello,

Please take our sincere apologies for such huge delay. We are working on the new version of USB over Network and today it will be transfered to QA department for testing.

As soon as the new build is ready I will provide you with a link for downloading. Thank you very much for you patience and understanding.

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