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FabulaTech Forum USB Solutions USB over Network (Moderators: Tim_GaliullinFT, Andrew, Sergey_Jarovski) Cannot start usbserver Previous topic | Next topic
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sdgUA
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Cannot start usbserver
on: Aug 23rd, 2011, 2:43am 		Quote Quote  Modify Modify
Cannot start usbserver, log from ftusbsrv.log:
................................
2011.08.23 12:18:22 [4812] [2884] [ERROR]: Wait failed.  
2011.08.23 12:18:22 [4812] [2884] [ERROR]: Getting program snapshot failed
2011.08.23 12:23:49 [3312] [3704] [ERROR]: Wait failed.  
2011.08.23 12:23:49 [3312] [3704] [ERROR]: Getting program snapshot failed
2011.08.23 12:27:01 [1828] [2608] [ERROR]: Wait failed.  
2011.08.23 12:27:01 [1828] [2608] [ERROR]: Getting program snapshot failed
 
only after using usb-over-network-server.exe in repair mode service starded, but after reboot the service is still in shutdown mode Huh
Last Edit: Aug 23rd, 2011, 3:07am by sdgUA IP Logged
Windows 7 Home Basic X86 SP1
sdgUA
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Re: Cannot start usbserver
Reply #1 on: Aug 29th, 2011, 12:28am 		Quote Quote  Modify Modify
Why my company is waiting for a long time support? Nobody from support team has not responded to my problem for 6 days. My company paid for your product about one thousand dollars,why support doesn't workHuh Huh
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Harry_Mitkov
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Re: Cannot start usbserver
Reply #2 on: Aug 29th, 2011, 12:49am 		Quote Quote  Modify Modify
Dear sdgUA,
 
Sorry for delayed reply.
We are more then interested in resolving your issue.
Please contact our support department at suppurt@fabulatech.com
and send a brief description of the problem along with the following information
- Version number of USB over Network you are using
- The system information of both PC's where USB over Network (Server and
Client) is installed. To get system information file  you need to do the
following: Start -> Programs -> Accessories -> System Tools -> System
Information File -> Save.
- The USB over Network log files. Please look for the logs in
%systemroot%\system32 folder (or if your PC is x64 then in
%systemroot%\syswow64). The log file names should be:
ftusbsrv.log - for USB over Network Server
ftusbsrvc.log - for USB over Network Client
 
Any additional information, screenshots, steps to reproduce the issue will be highly appreciated.
 
Thanks in advance.
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