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FabulaTech Forum USB Solutions USB over Network (Moderators: Andrew, Tim_GaliullinFT, Sergey_Jarovski) Dongle problems

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Topic: Dongle problems (Read 6318 times)

tjoepke
FabulaTech Forum Newbie

Posts: 1

Dongle problems
on: Apr 4^th, 2011, 6:44pm

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I have a problem with USB dongle for running BPM Studio pro on my client pc.
In the past it works fine until from yesterday i get always problems.

Master PC:
Windows 7 SP1 64bit
USB Over Network SERVER 4.5.3

Client PC:
Windows XP SP3 32bit
USB over Network CLIENT 4.5.3

DONGLE:
MARX(R) USB crypToken Cryptotech LP
CBUSB Ver 2.0

--------------------------

The dongle is correctly installed on master PC:
http://img861.imageshack.us/img861/479/knipselng.png

The dongle show up in USB network possible USB devices:
http://img225.imageshack.us/img225/4424/devicelist.png

The dongle show up in the device manager on the Client PC:
http://img863.imageshack.us/img863/5346/clienta.png

But when I will startup BPM Studio Pro, I receive the message:
"Dongle not found, BPM-Studio will be closed"
http://img713.imageshack.us/img713/4378/errorzt.png

--------------------------

What I have try already:
On the client PC:
> Edit the driver for USB dongle.
> Remove the driver for USB dongle.
> Remove and reinstall USB network server.

On the client PC:
> Edit the driver for USB dongle.
> Remove the driver for USB dongle.
> Remove and reinstall USB network server.

Thanks for you support!
Tjoepke

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Harry_Mitkov
FabulaTech Forum Full Member

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Posts: 136

Re: Dongle problems
Reply #1 on: Apr 5^th, 2011, 5:03am

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Dear tjoepke

Please send us the following so we can investigate the issue:

- The system information of both PC's where USB over Network (Server and

Client) is installed. To get system information file you need to do the

following: Start -> Programs -> Accessories -> System Tools -> System

Information File -> Save.

- The USB over Network log files. Please look for the logs in

%systemroot%\system32 folder (or if your PC is x64 then in

%systemroot%\syswow64). The log file names should be:

ftusbsrv.log - for USB over Network Server

ftusbsrvc.log - for USB over Network Client

If you would like to assist us to closer investigate the issue please do the following:

1) Download the USB Monitor Pro using the following link:

http://www.fabulatech.com/usb-monitor-pro-download.html

2) Install it on PC where USB over Network Client is installed - the idea is to get logs when everything works fine - without using USB over Network and when you can see the issue - using USB over Network

3) Reboot the machine after the installation

4) Run the USB monitor Pro. Press File -> Start Monitoring Session-> Monitoring of a hot plugged device.

5)Plug in your USB Devcie physically into the PC. The monitoring will start. Launch your studio . ( We need it to capture the way it works so we can compare it to the variant with USB over Network)

6) Stop monitoring. Save the log file and send it to me

7) Run the USB monitor Pro on. Press File -> Start Monitoring Session-> Monitoring of a hot plugged device.

Cool

Connect the USB device via USB over Network Client

9) Try to launch your studio to reproduce the issue.

10) Stop monitoring. Save the log file and send it to me

Please send all data to support@fabulatech.com.

Thanks.

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