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FabulaTech Forum USB Solutions USB over Network (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) Cannot connect USB device Previous topic | Next topic
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   Author  Topic: Cannot connect USB device  (Read 5313 times)
MartinMan
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Cannot connect USB device
on: Nov 7th, 2010, 2:27pm 		Quote Quote  Modify Modify
I have WinCE server 4.5 with connected USB scanner - on user interface showed withred dot. I see USB scanner on WinXP client 4.5.1, but when I try to connect I get message "Cannot connect USB device. Error (0). Module: IsbNetworkClient (483)."
What is wrong?
 
   Martin
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George_White
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Re: Cannot connect USB device
Reply #1 on: Nov 8th, 2010, 6:25am 		Quote Quote  Modify Modify
Hello Martin
Thank you for trying our software.
Please send us a log file that was created by our program on the xp machine so we can analyze your issue deeply.  
Log file is located at %systemroot%\system32\ftusbsvrc.log  
 
Please send it to support@fabulatech.com
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MartinMan
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Re: Cannot connect USB device
Reply #2 on: Nov 10th, 2010, 1:15am 		Quote Quote  Modify Modify
I saw into log file and there are:
...
2010.11.09 13:29:33 [1736] [1808] [ERROR]: Control ping timeout. MaxPingInterval 45, time elapsed 59!
2010.11.09 13:30:19 [1736] [1784] [ERROR]: Reading configuration failed, length 39!  
2010.11.09 13:30:19 [1736] [1784] [ERROR]: Connect to device(0x5da:0x3024:0x100;, uniq_id 1) on host PU01T94:33000 failed!
2010.11.09 13:30:19 [1736] [1784] [ERROR]: Connecting to USB device with handle = 446721 on PU01T94:33000, failed!
2010.11.09 13:30:19 [1736] [1784] [ERROR]: "Connect to USB device" command failed
2010.11.09 13:30:33 [1736] [1808] [ERROR]: Control ping timeout. MaxPingInterval 45, time elapsed 59!
2010.11.09 13:31:33 [1736] [1808] [ERROR]: Control ping timeout. MaxPingInterval 45, time elapsed 59!
2010.11.09 13:32:33 [1736] [1808] [ERROR]: Control ping timeout. MaxPingInterval 45, time elapsed 58!
...
 
I sent log to support.
   Martin
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