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FabulaTech Forum USB Solutions USB over Network (Moderators: Tim_GaliullinFT, Sergey_Jarovski, Andrew) Big Trouble with "Same Device Name" Usb

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Topic: Big Trouble with "Same Device Name" Usb (Read 11931 times)

Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Big Trouble with "Same Device Name" Usb
on: Jan 12^th, 2010, 2:17am

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Hi, we bought this solution for one of our customers running Vmware vSphere4 Order No. 6247 for "USB over Network (16 devices)(actually we need 10 for now) but we are facing a serious problem while trying to configure it.

Our client has 10 virtual machines Windows 2003 servers that will run as application servers and each one of them requires a hasp/Dongle. Eight of them (Usb/Hasp Dongles) are completely same devices and and in the window of UoN Server all dongles have the same name, when we are trying to enter a nickname for one of them, the nickname becomes same for all other same type shared dongles so the client side probably gets confused and maps wrong dongle to wrong Virtual machine, then the application is not running with licencing error messages(cannot find the correct dongle).

We tryed to use the advanced method (using Device Ids mapping) but as we were testing the redundancy of a failed usb port on UoN Server if the Usb hub is connected to another native usb port all Device Ids are changed!!! And this is catastrofic for our production site..!

Please advice us what is the best practice for our environment, in the forums i read that a new beta version will allow different nicknames in same hardware type of dongles. We are running now the latest build server/client v4.3. Is there any new beta version we can download from somewhere to solve this critical issue

Best Regards
Kiriakos

Huh

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #1 on: Jan 12^th, 2010, 2:38am

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Dear Kiriakoulis,

Yes, we are aware of the issue with identical models of USB devices. The new version you mentioned is going to be developed, but unfortunately that's not going to happen in the near future.

We can offer you 3 options:
1. We are going to release a Linux version of USB over Network Server in approximately 1 or 2 weeks where this issue will be solved. If it's possible for you to switch the server to linux, you may use this linux version instead of the windows one.
2. If possible, you may try not to connect your USB hub to different USB ports, for example use another hub permanently for these usb dongles, connected to only one USB port of the machine.
3. You may wait for the new windows version to be released, but this
is the worst case scenario as this won't happen soon unfortunately (no timeframe yet).

Please let us know if any of this options is acceptable for you.

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Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Re: Big Trouble with "Same Device Name"
Reply #2 on: Jan 12^th, 2010, 4:59am

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Thank you for your answer

1 ) We have to wait for test the linux version or there is a beta we can already download? Do we have to pay extra license for linux version or we can use the same (already purchased) license we have for windows?

2 ) Redundancy is A MUST for us, we tested the product in our labs with different usb sticks (we couldnt imagine the issue with the same type of usb dongles) and with the use of nickname on assignment to clients, there was awesome performance and stability, that's why we proposed this solution to our customer, on the other hand the use of device ids on assignment is completely rejected by customer while the device ids are being changed when the dongle is connected to another usb port and the mapping to the virtual machine is lost with all the consequences to the application servers.

3) We are looking forward to it.

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #3 on: Jan 12^th, 2010, 5:46am

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Ok, thanks for your quick reply.

1) please wait for 2 weeks. We'll probably be able to provide a beta in 1 week.
No additional fee.

2) sorry, but not plugging the hub into different USB ports is the only way
this can be solved at this point.

3) this should take not less than 2 months.

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Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Re: Big Trouble with "Same Device Name"
Reply #4 on: Jan 12^th, 2010, 2:12pm

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Ok, i think for now we ll have to move on the process with the device ids. Please tell me something, cause of all these tests we performed for redundancy in different usb ports, the device ids are continuously growing up for the same devices that connected to other usb ports.

Is there any way to "reset" somehow these ids and start over again from 000x. At least this would be enough easy for customer to remember a smaller id number for each mapping than now. The id numbers now are above 002x.

If we uninstall and re-install the application this would be enough to fix it, to reset the ids counter, to make the machine forget the existence of the previous tests.. and make a good start.

Best Regards

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #5 on: Jan 13^th, 2010, 2:08am

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to reset the device ID's you'll have to change some registry entries, but first I need to know what OS you use on the server side.

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Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Re: Big Trouble with "Same Device Name"
Reply #6 on: Jan 13^th, 2010, 2:20am

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Thanks for your fast reply!

We are using Windows XP Professional Sp3 on the server side

Best Regards

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #7 on: Jan 13^th, 2010, 7:06am

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Ok, I just sent you the detailed instructions to your email address, please check your mailbox.

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archer85
FabulaTech Forum Newbie

Posts: 1

Re: Big Trouble with "Same Device Name"
Reply #8 on: Jan 25^th, 2010, 1:03pm

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Can you send the instructions to reset ids to my email too?

Several weeks ago I reset IDs myself, but I'd like to check my actions in accordance with your instructions.

Thank you in advance!

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #9 on: Jan 26^th, 2010, 1:34am

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archer85,

1. Go to registry editor (Start - Run - Regedit)
2. Find the following registry branch
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\FABULATECH\USBDEVICE
3. Right click on in - permissions - check 'allow' at 'full control'
4. Delete this USBDEVICE folder (it'll show you an error not deleting all
subfolders, but it's ok)
5. Go to the properties again and remove the 'allow' check mark at 'full
control'

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Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Re: Big Trouble with "Same Device Name"
Reply #10 on: Feb 2^nd, 2010, 6:22am

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Hi, is there any status about the linux version of Usb Over Ethernet server ?

Or the new version of UoN for windows that solves the problem with the nicknames when use identical usb dongles?

Best regards

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #11 on: Feb 2^nd, 2010, 7:46am

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Kiriakoulis,

A few minutes ago I sent you the evaluation version of the server for linux, but please don't try it yet as the identical device problem is not solved there. I was just told that the version you need is being tested right now and will be available for download very very soon.

As for the windows version, unfortunately this is still unknown...

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Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Re: Big Trouble with "Same Device Name"
Reply #12 on: Feb 2^nd, 2010, 11:58am

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It is clear George, i replied to your mail.
Looking forward to it.

Best regards.

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Kiriakoulis
FabulaTech Forum Newbie

Posts: 10

Re: Big Trouble with "Same Device Name"
Reply #13 on: Feb 24^th, 2010, 6:46am

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I just received a problem from customers Site, concerning a connection problem when the UoN Server, when UoN Server remains inactive (no traffic from or to the hasps) for more than one day but there are left connected, the Clients (Virtual Machines) fail to contact the hasps and when the only way to recover that is to restart the UoN Server. Our Host is running Windows XP Professional Sp3.

Is there any known issue or a setting we can avoid this situation?

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George_White
FabulaTech Forum Senior Member

Posts: 307

Re: Big Trouble with "Same Device Name"
Reply #14 on: Feb 24^th, 2010, 7:55am

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Please tell me what is the version your clients are using?
This is possible on older versions. If it's the latest one, our developers will start looking into this.

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