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FabulaTech Forum USB Solutions USB over Network (Moderators: Tim_GaliullinFT, Andrew, Sergey_Jarovski) BSOD after restart Previous topic | Next topic
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fbx
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BSOD after restart
on: Jan 8th, 2010, 9:28am 		Quote Quote  Modify Modify
Hi, I recently installed the trial and whenever I restart my computer I get a BSOD for BUGCODE_USB_DRIVER. The only way I can get back into the OS is to go to a command prompt and rename or delete the ftusb.sys and ftusbload.sys driver files. I have Windows 2008 R2. Is anyone else running into this problem or is there a fix?
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Benji
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Re: BSOD after restart
Reply #1 on: Jan 11th, 2010, 12:02pm 		Quote Quote  Modify Modify
Hi I've got the same problem with W2008 R2 standard (HP ML370 G6 Hardware). I booted on the console and moved all usb dlls and sys in a backupfolder. so the system was bootable again. After this I installed the USB Devices & Controller in the device manager. Let me know if you have a solution.
Regeards
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George_White
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Re: BSOD after restart
Reply #2 on: Jan 12th, 2010, 5:52am 		Quote Quote  Modify Modify
Dear fbx and Benji,
 
In order to understand the reason of the BSOD's we'll need you to reproduce
it once again to get a kernel memory dump file:
 
Please follow the instructions and send us your kernel memory dump files:
 
1) Go to the System Properties ("Windows + Break" buttons on the keyboard)
2) Open "Advanced" tab
3) In the "Startup and Recovery" section press "Settings" button
4) Here you can see "Write debugging information" section. You must choose  
"Kernel memory dump" and remember the path to the file - MEMORY.DMP
By default it's "%SystemRoot%\MEMORY.DMP"
5) Reproduce BSOD once again
6) Go to the windows root folder and find that file: "Windows/MEMORY.DMP"
7) Zip this file and upload it to ftp://castle.colonet.net/upload/ (please create new folders with your names there).
8. Please let us know at support@fabulatech.com when you're done.
Last Edit: Jan 12th, 2010, 5:53am by George_White IP Logged
fbx
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Re: BSOD after restart
Reply #3 on: Jan 13th, 2010, 1:53pm 		Quote Quote  Modify Modify
on Jan 12th, 2010, 5:52am, George_White wrote:
Dear fbx and Benji,
 
In order to understand the reason of the BSOD's we'll need you to reproduce
it once again to get a kernel memory dump file:
 
Please follow the instructions and send us your kernel memory dump files:
 
1) Go to the System Properties ("Windows + Break" buttons on the keyboard)
2) Open "Advanced" tab
3) In the "Startup and Recovery" section press "Settings" button
4) Here you can see "Write debugging information" section. You must choose  
"Kernel memory dump" and remember the path to the file - MEMORY.DMP
By default it's "%SystemRoot%\MEMORY.DMP"
5) Reproduce BSOD once again
6) Go to the windows root folder and find that file: "Windows/MEMORY.DMP"
7) Zip this file and upload it to ftp://castle.colonet.net/upload/ (please create new folders with your names there).
8. Please let us know at support@fabulatech.com when you're done.

 
I'll try to get it done asap.
 
I just want to add that I also have HP DL370 G6(ML370 G6) server like Benji.
Last Edit: Jan 13th, 2010, 2:38pm by fbx IP Logged
George_White
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Re: BSOD after restart
Reply #4 on: Jan 14th, 2010, 2:14am 		Quote Quote  Modify Modify
fbx,
 
Ok, we managed to reproduce this particular problem and the cause of it
was found. Now our developers are working on resolving this. We'll inform
you as soon as we come up with the solution.
 
Benji,
 
Sorry, this issue is different and it looks like our software has nothing to do with it.
We would recommend you to send the same memory dump to Microsoft.
Here is the Microsoft blog of the people in charge of USB.
 
http://blogs.msdn.com/usbcoreblog/about.aspx
 
Here is the description of the problem (it's for Windows 7, but it has the same kernel as Windows 2008 R2)
 
http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/02400253-b468-410c-9211-69e98ead434c/
 
And one more: http://support.microsoft.com/kb/976972
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fbx
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Re: BSOD after restart
Reply #5 on: Feb 4th, 2010, 7:55am 		Quote Quote  Modify Modify
on Jan 14th, 2010, 2:14am, George_White wrote:
fbx,
 
Ok, we managed to reproduce this particular problem and the cause of it
was found. Now our developers are working on resolving this. We'll inform
you as soon as we come up with the solution.

 
Hi, I was just wanting to check in to see if this issue has been resolved. Thanks!
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George_White
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Re: BSOD after restart
Reply #6 on: Feb 8th, 2010, 12:17am 		Quote Quote  Modify Modify
fbx,
 
Just sent you 4.4 beta. Please let us know how it went.
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pipe
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Re: BSOD after restart
Reply #7 on: Feb 15th, 2010, 12:25am 		Quote Quote  Modify Modify
Hello,
 
I have the Same Troubles whit 4.3 here, what is the status for 4.4.  
Posibily you send me the 4.4 beta i can help you to test.
 
Thanks
Peter
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George_White
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Re: BSOD after restart
Reply #8 on: Feb 15th, 2010, 12:44am 		Quote Quote  Modify Modify
Peter,  
 
Sent you 4.4
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pipe
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Re: BSOD after restart
Reply #9 on: Feb 15th, 2010, 1:45am 		Quote Quote  Modify Modify
Hello
 
How is it?
 
Maybee you have a Downlowad Location for me?
 
Thanks
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George_White
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Re: BSOD after restart
Reply #10 on: Feb 15th, 2010, 5:23am 		Quote Quote  Modify Modify
Peter, I sent you the download link to pipe1805@gmx.at, please check your mailbox
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pipe
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Re: BSOD after restart
Reply #11 on: Feb 15th, 2010, 10:59pm 		Quote Quote  Modify Modify
Hello George
 
Sorry i have controlled my E-Mail the only Email from your company is from webmaster witt my password do access the Forum. The EMail Adress was you type is correct. Maybee you can resend me your EMail?  
 
Thanks PIPE
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George_White
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Re: BSOD after restart
Reply #12 on: Feb 15th, 2010, 11:37pm 		Quote Quote  Modify Modify
Sorry but pipe1805@gmx.at is the email address that you used to register on this forum.
Please write directly to support@fabulatech.com from your mailbox so that I can respond with the link
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pipe
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Re: BSOD after restart
Reply #13 on: Feb 16th, 2010, 12:27am 		Quote Quote  Modify Modify

Hello George
 
Perfect
 
Now it is as expected.
 
Thanks
Pipe
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pipe
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Re: BSOD after restart
Reply #14 on: Feb 22nd, 2010, 4:08am 		Quote Quote  Modify Modify
Hello George
 
This Weekend i have installed the Version4.4.
 
I have 10 times restart my Server 2008R2 and i have no troubles anymore.
I have fast disconnect a USB-Stick an have Controlled if my Hyper-V Mashine 2008X64 works perfekt. befor if i to that the VM was crashed. The only was i have found is, thats the setting vor automatic connecting is not always reminds.  
 
If i save my Server with Symantec Backup Exec 2010, the Files witch is used by from the shared usb Device, cannot by saved.
 
Let me Know if you have a new Version to test.
 
Thanks
Pipe
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