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FabulaTech Forum Remote Desktop Solutions Scanner for Remote Desktop (Moderators: Sergey_Jarovski, Tim_GaliullinFT, Andrew) HP Scanjet Pro 2500f1 Previous topic | Next topic
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   Author  Topic: HP Scanjet Pro 2500f1  (Read 4561 times)
mitsie
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HP Scanjet Pro 2500f1
on: Mar 22nd, 2018, 12:15pm 		Quote Quote  Modify Modify
I have a HP Scanjet Pro 2500f1 attached to a Windows 7 Pro workstation via usb.  When I scan to  scanner locally using the our accounts package everything works correctly.  When I scan on a Remote Windows Server 2012 using RDP the accounts package prompts in "Insert a document for scanning", then gives an error message "No document found, Continue Yes / No"  if I select Yes the document is scanned correctly.  I am currently using the Trial version V1.8  
 
Any ideas on how to get rid of the prompts "Insert a document for scanning" and  "No document found, Continue Yes / No" messages?
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Sergey_Jarovski
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Re: HP Scanjet Pro 2500f1
Reply #1 on: Mar 26th, 2018, 1:24pm 		Quote Quote  Modify Modify
Hi,  
 
We can try to investigate the issue with help of log files.
I would advise you to do all steps according to these instructions on both (workstation/server) sides ("If there is a bug with the functionality of our software, do the following" section):
https://www.fabulatech.com/scanner-for-remote-desktop-workstation-help/troubleshooting-workstation.html
https://www.fabulatech.com/scanner-for-remote-desktop-server-help/troubleshooting-server.html
reproduce the issue, collect the logs, zip them and send to me (support@fabulatech.com).
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serena007
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Re: HP Scanjet Pro 2500f1
Reply #2 on: Jul 4th, 2018, 5:23pm 		Quote Quote  Modify Modify
this may be possible that your remote server does not compatible with your scanner. you should check out https://.../epson-support-canada/ for fix this issue. or any software issue may have occurred.
Last Edit: Jul 4th, 2018, 5:30pm by Sergey_Jarovski IP Logged
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