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FabulaTech Forum Remote Desktop Solutions Scanner for Remote Desktop (Moderators: Sergey_Jarovski, Tim_GaliullinFT, Andrew) Scanner not showing in AWS Workspace Previous topic | Next topic
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   Author  Topic: Scanner not showing in AWS Workspace  (Read 6182 times)
Scott_L
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Scanner not showing in AWS Workspace
on: Oct 17th, 2017, 6:20pm 		Quote Quote  Modify Modify
I've previously had this working but with multifunction printers. Starting yesterday I began working to get scanners to work. When I log into the workspace the FabulaTech icon is gray and gives a message that there is no workstation connection. I get this message from multiple systems. The workstation package has been installed to the physical computer and the server component to the workspace at AWS. The host computers run Windows 7 64-bit, the workspace is essentially a terminal server session to a Windows 2012 R2 Datacenter server.
 
Thank you for any ideas on this problem
 
Scott L
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Sergey_Jarovski
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Re: Scanner not showing in AWS Workspace
Reply #1 on: Oct 18th, 2017, 9:36am 		Quote Quote  Modify Modify
Hi Scott,
 
As I understand that you have a "No connection to workstation module" message of Scanner for Remote Desktop (server) GUI (on the remote side within RD session), correct?
If yes, please check the status of "FabulaTech Scanner for RD Workstation" and "FabulaTech Netlink 3 supervisor" services on Scanner for Remote Desktop (workstation) PC, run them if needed.
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Sergey Jarovski

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Scott_L
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Re: Scanner not showing in AWS Workspace
Reply #2 on: Oct 18th, 2017, 3:01pm 		Quote Quote  Modify Modify
Hi Sergey
 
The workspace shows the following services as running FabulaTech License Server, FabulaTech Netlink 3 session service, FabulaTech Netlink 3 supervisor service and FabulaTech Scanner for RD Server; There isn't a workstation service showing on the remote Workspace.
 
Scott
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Sergey_Jarovski
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Re: Scanner not showing in AWS Workspace
Reply #3 on: Oct 19th, 2017, 7:47am 		Quote Quote  Modify Modify
Dear Scott,
 
One clarification.
You must:
- install Scanner for Remote Desktop (workstation) locally (on Win7x64 PCs);
- install Scanner for Remote Desktop (server) on the remote (AWS) side (on Win2k12r2 PC).
 
I wrote "please check the status of "FabulaTech Scanner for RD Workstation" and "FabulaTech Netlink 3 supervisor" services on Scanner for Remote Desktop (workstation) PC". But you are talking about Scanner for Remote Desktop (server) PC.
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Sergey Jarovski

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