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FabulaTech Forum Remote Desktop Solutions Scanner for Remote Desktop (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) Server Installation generating infinit Printer Job

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Topic: Server Installation generating infinit Printer Job (Read 5682 times)

pcum
FabulaTech Forum Newbie

Posts: 1

Server Installation generating infinit Printer Job
on: Nov 21^st, 2012, 11:38am

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Hi

after installing the trial i got a wierd issue
the clients producing 1 or 2 empty printjobs on multiple printers every second
causing the server to crash. the normal printer redirection was not possible due
to the "heavy" load of the server (printers where not linked to the session).
after uninstalling the software from the server all behaviors where back to normal.

any suggestions?

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Serge Frost
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Re: Server Installation generating infinit Printer
Reply #1 on: Nov 22^nd, 2012, 7:02am

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Hi,

We are more than interested in resolving the issue you encountered. Please send us the following so we could investigate it more thoroughly:

1. System information files from both computer where Scanner for Remote Desktop is installed. To get system information file you need to do the following: Start -> Programs -> Accessories -> System Tools -> System Information File -> Save.

2. Memory Dump File. You mentioned that your server crashed. I suppose it was a BSOD. In "Windows" folder you will find "MEMORY.DMP" file. Please upload it to our FTP server:

ftp://castle.colonet.net/upload/

And let me know the file name.

You can contact me via email: support@fabulatech(dot)com

Thanks. Looking forward to your email.

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