Feb 22nd, 2025, 3:21pm
Home Home  Search Search  Members Members  Login Login  Register Register
Welcome, Guest. Please Login or Register.
FabulaTech Forum Remote Desktop Solutions Biometrics for Remote Desktop (Moderators: Sergey_Jarovski, Andrew, Tim_GaliullinFT) DigitalPersona Readers Previous topic | Next topic
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print
   Author  Topic: DigitalPersona Readers  (Read 4194 times)
geoff
FabulaTech Forum Newbie
*

View Profile   Email       
Posts: 3
DigitalPersona Readers
on: Mar 15th, 2021, 6:58pm 		Quote Quote  Modify Modify
Hi,
 
I cannot get this SW to work with the DigitalPersona readers 4500 or ET710 when used with Windows 10 machines as both server and workstation. I have installed both the server and workstation components but when I try to connect via Citrix or RDP the readers are not recognized. I get the message "no connected devices found" in Biometrics for Remote Desktop tray menu.  
 
If have tried the following:
 
- installed the WBF driver for the ET710 on the workstation.
- installed the U.are.U SDK which contains the drivers on the workstation (with and without the Authentication Service).
 
I have not installed any drivers on the server.
 
Am I missing any steps?
IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****

View Profile   WWW         
Gender: male Posts: 559
Re: DigitalPersona Readers
Reply #1 on: Mar 16th, 2021, 8:15am 		Quote Quote  Modify Modify
Hi,
 
Thanks for the interest in our product.
We are working with biometrics on the API level.
What version of DigitalPersona U.are.U SDK do you have?
 
1) You should install the msi-executable sdk (if exists) or app for biometrics (with dlls registration) on the remote (server) side.
2) You should install the device driver and executable sdk (if exists) (or app for biometrics (with dlls registration)) on the workstation (local) side.
3) Ignoring the absence of the device in the server GUI, try to use any samples from SDK package as test tool on the remote side within RD session.
IP Logged
Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
geoff
FabulaTech Forum Newbie
*

View Profile   Email       
Posts: 3
Re: DigitalPersona Readers
Reply #2 on: Mar 16th, 2021, 11:59am 		Quote Quote  Modify Modify
Thank you for the reply.
 
I have the DigitalPersona Biometric SDK for Windows v 3.4. I install the RTE (without authentication service) on the local workstation and take one of the precompiled sample applications from the SDK to run on the server.  The sample application uses the C++ API as specified in the SDK documentation. The application on the server does not detect the fingerprint connected to the local workstation. Also I get the message "no connected devices found" in Biometrics for Remote Desktop tray menu on the server. I have tried this with both Citrix and RDP.  
 
Do my installation steps appear correct or am I missing something? Your documentation mentions that the driver must be installed on the local workstation, is does it work with the WBF driver , legacy driver or both?
 
Thank you!
 
 
 
 
 
 
 
 
 
 
 
 
 
i
Last Edit: Mar 16th, 2021, 12:00pm by geoff IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****

View Profile   WWW         
Gender: male Posts: 559
Re: DigitalPersona Readers
Reply #3 on: Mar 16th, 2021, 12:19pm 		Quote Quote  Modify Modify
Hi again,
 
1) test your compiled sample from sdk on the local (Biometrics for RD (workstation)) PC.
If success then test it on the remote side within RD session.
2) do you use the same bit rate of Windows 10 OS on both (workstation&server) sides?
IP Logged
Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
geoff
FabulaTech Forum Newbie
*

View Profile   Email       
Posts: 3
Re: DigitalPersona Readers
Reply #4 on: Mar 16th, 2021, 5:39pm 		Quote Quote  Modify Modify
1/ I have tested the sample on the client workstation and it works as expected. If I copy it to the server and add some DLLs it's expecting (as specified in the VS project) and connect via RDP the sample recognizes the reader, can retrieve the reader capabilities but it will not capture an image.
 
2/ I'm not sure what you mean by the bit rate, if you mean the architecture of the system they are both 64-bit but that shouldn't matter when connecting via RDP or Citrix.
 
Thanks.
IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****

View Profile   WWW         
Gender: male Posts: 559
Re: DigitalPersona Readers
Reply #5 on: Mar 17th, 2021, 8:16am 		Quote Quote  Modify Modify
Hi,
 
I have sent you an email. Please reply.
IP Logged
Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
8Bit_Cloud
FabulaTech Forum Newbie
*

View Profile         
Posts: 2
Re: DigitalPersona Readers
Reply #6 on: Aug 18th, 2021, 6:28pm 		Quote Quote  Modify Modify
Hello, are these DigitalPersona Readers supported on AWS Workspaces over PCoIP?
IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****

View Profile   WWW         
Gender: male Posts: 559
Re: DigitalPersona Readers
Reply #7 on: Aug 19th, 2021, 7:11am 		Quote Quote  Modify Modify
Hi,
 
Yes, sure. We support RDP/ICA/PCoIP protocols for our products.
IP Logged
Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
8Bit_Cloud
FabulaTech Forum Newbie
*

View Profile         
Posts: 2
Re: DigitalPersona Readers
Reply #8 on: Aug 19th, 2021, 1:31pm 		Quote Quote  Modify Modify
on Aug 19th, 2021, 7:11am, Sergey_Jarovski wrote:
Hi,
 
Yes, sure. We support RDP/ICA/PCoIP protocols for our products.

I am trying to connect a DigitalPersona 5160 using server side AWS workspaces, and client side Windows 8 PC, but Server side says Client side is not connected. Any clue about this?
IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****

View Profile   WWW         
Gender: male Posts: 559
Re: DigitalPersona Readers
Reply #9 on: Aug 19th, 2021, 2:05pm 		Quote Quote  Modify Modify
on Aug 19th, 2021, 1:31pm, 8Bit_Cloud wrote:

... but Server side says Client side is not connected. Any clue about this?

 
I don't know what do you mean by "Server side says Client side is not connected".  
"No connection to workstation module" error message in Biometrics for Remote Desktop (server) GUI?  
What version of AWS Client do you use? x32 or x64?
Look at this workaround if needed:
https://www.fabulatech.com/support-articles/aws64.html
 
We have a support ticket with Fabian Sánchez. Let's continue troubleshooting through this ticket.
IP Logged
Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print

Previous topic | Next topic
Online Talk to our
support team or
sales department.