FabulaTech Knowledge Base

Most devices with USB interface are supported. However, if your specific device doesn’t get shared and connected properly, you might want to check if the correct drivers are installed on the client side.  Sometimes we need to do remote debugging to adjust our software to work with this particular type of device. Contact us for details.

Yes. This is one of the most common applications of our software.

No. USB devices are isolated within each user's individual sessions. It means that only you can have access to your device.

Please check that the version of the workstation and server portion of USB for Remote Desktop is the same. Sometimes we need to do remote debugging to adjust our software to work with this particular type of device. Contact us for details.

Yes. Simply click on the USB for Remote Desktop icon in the tray menu in your remote session and select the required devices from the list. Every time you login to your session that devices will be connected automatically. In order to prevent device from connecting, just remove selection for that device.

Yes. It runs as Service.

Please check if the device works correctly locally without USB for Remote Desktop and if correct drivers are installed.
Sometimes we need to do remote debugging to adjust our software to work with this particular type of device. Contact us for details.

This issue affects earlier versions of USB for Remote Desktop. It's recommended to update to the latest version where the problem is fixed.

This issue affects earlier versions of USB for Remote Desktop. It's recommended to update to the latest version where the problem is fixed.

Yes. You can download it at this page.

Please copy all lines of the license key, including -----BEGIN/-----END. If it still doesn’t work, please contact us at support@fabulatech.com or enter our live chat.

Sure! Please write an email to support@fabulatech.com explaining why you need an extended trial key and we’ll send you one as soon as possible.

Please make a screenshot of the error and send it to support@fabulatech.com. We’ll analyze the problem and get back to you with the solution as soon as possible.

After making sure it is our software that’s causing the BSOD, please do the following:
1) Go to the System Properties ("Windows + Break" buttons on the keyboard)
2) Open "Advanced" tab
3) In the "Startup and Recovery" section press "Settings" button.
4) Here you can see "Write debugging information" section. Choose "Kernel memory dump" and remember the path to the file - MEMORY.DMP
By default it's "%SystemRoot%\MEMORY.DMP"
5) Reproduce BSOD once again
6) Go to the windows root folder and find that file: "Windows/MEMORY.DMP"
7) Zip this file and send it to support@fabulatech.com.
8) Also please send us your sysinfo. To get it you need to do the following:
Start -> Programs -> Accessories -> System Tools -> System Information File -> Save

Most probably you’re getting a BSOD, but your PC is not configured to show it. Please follow the instructions above to send us the kernel memory dump file.